Refund & Cancellation Policy

The short version

If what you bought isn’t what we described, or it doesn’t work, tell us and we’ll put it right — repair, replacement or refund. Beyond that, we offer a 14-day goodwill window on purchases you have barely used.

Your rights under the Australian Consumer Law

Our products come with guarantees that cannot be excluded. You are entitled to a refund or replacement for a major failure — for example if the product is significantly different from its description, or is unusable. For problems that fall short of a major failure, you are entitled to have them fixed in a reasonable time. Nothing on this page reduces those rights.

Our goodwill window

Digital products are delivered instantly and cannot be returned, so this window is limited by how much of the material you have accessed:

• AI agents — refundable within 14 days if you have not worked substantially through the setup guide. Because the guide is the entire product, having read it in full is equivalent to having consumed it.
• Courses — refundable within 14 days if you have completed no more than roughly a quarter of the lessons.
• Duplicate or accidental purchases — refunded in full, whenever you tell us.
• Charged but never given access — refunded in full, or we fix the access, whichever you prefer. Tell us either way; this is our fault, not yours.

Subscriptions

You can cancel a subscription at any time. Cancelling stops the next renewal; access continues until the end of the period you have already paid for. We don’t pro-rate part-months, but if you were charged for a renewal you did not intend and have not used, contact us — we’ll sort it out.

How to request a refund

1. Email hello@prograamer.com from the address you purchased with.
2. Include the payment reference from your confirmation email.
3. Tell us briefly what went wrong — it helps us fix the underlying issue.

We respond within 2 business days. Approved refunds are issued to the original payment method; your bank typically takes a further 5–10 business days to post it. Refunds are made in the original currency, so the amount you receive may differ slightly after exchange-rate movement — that difference is your bank’s, not ours.

What happens to your access

When a refund is issued, access to the refunded product ends. You keep any other purchases.

If you disagree with our decision

Tell us why — reply to the same email thread and a human will look again before you escalate to your bank. Chargebacks are slower for you than a conversation with us.

See also our terms of service and privacy policy.